Notice under Japan’s Act on Specified Commercial Transactions
Japan’s Act on Specified Commercial Transactions asks a business that sells online to give these details. They apply to a subscription you buy on our website. One you buy in the Khilo app is billed by the App Store or Google Play, on their terms.
Seller
Khilo Ltd, a company registered in England and Wales under company number 17495470.
Representative
Lee Brian Edwards, Director
Address
66 Paul Street, London, EC2A 4NA, United Kingdom. This is our registered office. We have no office in Japan.
Telephone
We give our telephone number without delay to anyone who asks for it. Please ask at support@khilo.io.
Price
Each plan’s price is shown where you choose the plan, and again on the order page before you order. Prices include any tax.
We charge in pounds sterling (GBP). If you have paid us in another currency before, we charge in that currency instead. The order page shows which.
Other charges
Your internet connection, and any fee your card issuer charges for a payment in a foreign currency.
How to pay
By credit or debit card, or another way of paying that the order page offers. Stripe processes the payments.
When you pay
When you order, or, if your plan starts with a free trial, on the day the trial ends. Then at each renewal: every month on a monthly plan, and every year on an annual plan. The order page shows the dates.
When the service starts
You can use your plan as soon as you have ordered it.
Contract period and renewal
Your plan renews automatically until you cancel it: every month on a monthly plan, and every year on an annual plan, at the price the order page shows. A plan that starts with a free trial becomes a paid plan when the trial ends, unless you cancel it before then.
Cancelling and refunds
You can cancel at any time in Profile › Settings › Subscription, or with the “Cancel your subscription here” link at the foot of every page of our website.
A monthly plan then stays until the end of the month you have paid for, and we do not refund the rest of that month. An annual plan cancelled in its first year stays until the end of that year, and we do not refund the rest of it. An annual plan cancelled once it has renewed ends at the end of the current month of the plan, and we refund what you paid for the months after that.
If you paid for your plan when you ordered it, and you cancel it within 14 days after the day you ordered it (UK time), we end it at once and refund every payment in full. A plan that starts with a free trial costs nothing if you cancel it before the trial ends. Its 14 days to change your mind pass during the trial, so they do not cover a payment after it.
Our Terms & Conditions set this out in full, under Your Right to Cancel and Renewal & Cancellation.
Operating environment
On the web, a current version of Safari, Chrome, Edge or Firefox. The Khilo app needs iOS 15 or later, or Android 7.0 or later.
Language of the contract
The contract is set out in our Terms & Conditions, which are not published in Japanese. The order page links to them and names the languages the contract can be made in.